Health Insurance Asia Agenda

Day 1: Wed, 27 May 2020

08:00
Main Conference Registration and Morning Coffee

09:00
Chairperson’s Opening Remarks


 6th Asia Healthcare Week 2020
Day 1: Joint Opening Plenary Session
(4th Digital Healthcare, 14th Health Insurance, 7th Healthcare Facilities)


09:10
KEYNOTE ADDRESS
Redefining Leadership in the Age of Technology Disruption: Engage, Empower and Enable*

For Speaking Opportunity, please contact dewi.febianti@informa.com

09:40
ASIA HEALTHCARE THOUGHT LEADERSHIP ROUNDTABLE:
Beyond 2020 –How Innovation, Scalable Technologies and Partnerships will reshape the sector

  • Service delivery models and patient experience touchpoints
  • Recent innovation game changers
  • Investment trends in infrastructure and technology
  • Private insurance and how product and pricing developments are having an impact

Moderator:
Manisha Kumar, Hospital Head & General Manager, Columbia Asia Hospitals, India

Panellists:
Esti Shelly, Director, Digital Health, Ministry of Health Israel, Israel
Ng Kian Swan, Chief Operating Officer, JurongHealth Campus, Singapore
Dr. Ramadan AlBlooshi, Chief Executive Officer, Dubai Healthcare City, Dubai
Jenny Shao, Health Information Systems Director, United Family Healthcare, China
Julian Mengual, Chief Executive Officer and Country Manager, Cigna, Thailand

10:40
Morning Networking & Refreshment Break


14th Health Insurance Conference – Day 1 Commences

RE-ENGINEERING PRODUCTS AND BUSINESS MODELS


1100
Chairperson’s Opening Remarks

1100
Redefining Client Experience Through Product Innovation

Guy Mills, Chief Executive Officer, Manulife, Hong Kong

1130
Keeping Pace with Changing Healthcare Models with New Products

  • Innovative healthcare delivery models in 2020
  • The creation of flexible and user-friendly products
  • Tech-enabled Integrated Health Services impact on patient’s experience

Dr. Yung Khee Leow, Medical Director/Head, Group Insurance, Great Eastern Life Assurance, Singapore

1200
Product Innovations and Operations Strategies in Mature Market

  • Challenges and Operational Strategies in managing health business
  • Differentiated Eco-system Partnerships in Health & Wellbeing including case studies on Medix Personal Medical Case Management and Workplace Health & Wellbeing

Terry Tsang, Director, Healthcare Operations, AIA, Hong Kong

1230
Adapting to Regulatory Developments, Risk and new Value Proposition Drivers

  • Pinpointing regulatory intervention impacting products, and how insurers are responding
  • InsurTech, and new business models
  • Insurers adaptability on rapidly changing consumer behavior
  • High growth regions and market segments

Moderator:
Andre Czanik, Chief Business Development Officer, Krungthai-AXA Life Insurance PCL, Thailand

Panelists:
Barry Chan, Senior Director, Strategy & Business Development, Health, Prudential Corporation Asia, Hong Kong
Dr. Yuhui Yao, Group Vice President/Head, Customer Analytics & Behavioral Insights, FWD Group, Singapore
Dr. Yung Khee Leow, Medical Director/Head, Group Insurance, Great Eastern Life Assurance, Singapore

1300
Women in Health Lunch

The healthcare sector is seeing rapid changes, be it technology, commercial models, etc., however, how is the sector stacking up on gender equality, diversity, and inclusivity? The lunch panel will explore the signs of progress on advancement in women in leadership, and how companies are accelerating change in this area. Besides, the session will celebrate the achievements of women in the healthcare sector.

Registration is not limited to conference participants and we encourage all who are in the healthcare industry to attend, please email Miki.Kong@informa.com  


SPECIALIST MARKETS


1400
Innovations in Healthcare and its Adoption in Health Insurance for Chronic Disease Management – Real Tech Case Study

  • New product models coming through
  • Product positioning and pricing
  • Addressing pricing, claims process and flexibility for customer friendly products

Dr. Dennis Sebastian, Regional Director – Health, Reinsurance Group of America, United Arab Emirates

1430
Covering Multi-Million-Dollar Gene Therapies

Julian Mengual, CEO and Country Manager, Cigna, Thailand

1500
Panel Discussion:
Genetic Testing – Coverage, Reimbursement and Ethics

  • Pres and cons of personalising the product and premiums
  • Genetic results, wellness and preventive measures
  • Costs, reimbursement and coverage
  • Benchmarking ethical standards and product innovation

Panellists:
Dr. Dennis Sebastian, Regional Director – Health, Reinsurance Group of America, United Arab Emirates
Dr. Dawn Soo, Regional Director, Health & Wellness Distribution, Asia Pacific, Cigna, Hong Kong

15:30
Afternoon Networking & Refreshment Break


REGULATORY AND TECH-DRIVERS IN PRODUCT DEVELOPMENT


16:00
Insurance Regulation and Supervision Shifts in The Health Sector

  • Overview of global and regional developments
  • Regulating InsurTech
  • Universal healthcare developments
  • Required industry response

1630
Shifting Care from Hospital to Community

  • The increasing importance of preventive and community care against a backdrop of rising medical costs
  • Leveraging analytics for cost-effective care delivery
  • Future role of the health insurer

Dr. Dawn Soo, Regional Director, Health & Wellness Distribution, Asia Pacific, Cigna, Hong Kong

1700
PANEL DISCUSSION:
Health Tech Investment and Financing – Spotlighting Asian R&D and Digital Innovation

  • Digital acceleration – Market positioning through digital partnerships and ecosystem
  • Which technology to invest in the coming years and which solutions are more suitable for Asian market?
  • Combining insurance health models with digital health technologies by utilising human centered design work
  • Predictive modeling analysis through increasing customer data acquisition and interpretation
  • Executing and implementing – Are we walking the talk?

Moderator:
Natalia Kozyura, Head of Innovation Center, FWD Insurance, Singapore

Panelists:
Bobby Thomas, Deputy Vice President – Innovation, Prudential, Singapore
Georgio Mosis, Head of Innovative Technologies, AIA, Hong Kong
Nelson Mckay, Head of Fintech & Innovation, Asia, Sunlife Financial, Hong Kong

1740
End of Conference Day 1

Day 2: Thur, 28 May 2020

09:00
Chairperson’s Opening Remarks


6th Asia Healthcare Week 2020
Day 2: Joint Opening Plenary Session
(4th Digital Healthcare Summit, 14th Health Insurance, 7th Healthcare Facilities)


09:00
Plenary Session:
HEALTHCARE START-UPS PITCH SESSIONS – EVALUATE AND COLLABORATE 

5 start-ups will be selected to conduct elevated pitches to the audience members. In the room, there will be investors, VCs, hospital owners, healthcare Service providers and regulators.

FEATURED START-UPS:
Healint: Migraine Buddy, the world’s largest migraine tracking and research platform
Francois Cadiou
, CEO & Founder, Healint, Singapore

10:10
Chairperson’s Summary, and Live Voting Results

10:30
Morning Networking & Refreshment Break


14th Health Insurance Conference – Day 2 Commences

PREDICTIVE CLAIMS


1100
Chairperson’s Opening Remarks

1100
Adding Values on Claim Process with Predictive Analytics:

  • Predictive analytics for early disease detection – How it should matter to health insurance providers?
  • The use of big data for the claims
  • Managing risk and fraud through predictive analytics

Dr. Yuhui Yao, Group Vice President/Head, Customer Analytics & Behavioral Insights, FWD Group, Singapore

1130
Case Study:
Machine Learning in Fraud Detection of Health Insurance Claiming Process

  • The trends of machine learning adoption in the Asia’s health insurance market
  • The use case of machine learning and automation for smart fraud detection
  • The business case of implementation, investment, user friendliness, and ROI projections
  • Robotic process automation: exploring feasibility and commercial use

1200
Understanding the Potential Risk of Claim by Having Visibility on Patient’s Health Condition

For Speaking Opportunity, please contact dewi.febianti@informa.com

1230
Healthcare Recruitment Outlook Presentation & Lunch

APAC is a hotbed for new hospitals in expansion and accommodating changing business models for transforming services. This is cresting new demands on workforce recruitment.

Healthcare Recruitment Outlook:
Building a Successful Recruitment & Retention Strategy for the Healthcare Workforce

  • Healthcare HR market breakdown by segment
  • Challenges and opportunities in talent succession
  • Changes in talent sourcing models
  • Compensation and benefit schemes for better staff retention
  • What’s the state of diversity recruitment in healthcare?
  • Digital health and its implications on the healthcare workforce

Anant Chaturvedi, Regional Sector Head, Healthcare & Life Sciences, RGF Executive Search, Singapore

Registration is not limited to conference participants and we encourage all who are in the healthcare industry to attend. Register now, and email Miki.Kong@informa.com   

1330
INSURERS AND PAYERS INTERFACE:
Medical Inflation Trends and Claims Control

  • The cause of increase premiums in Asia
  • The Increase of ageing population and longer lifespan
  • Understanding patients’ journey better
  • Hospitals billing and insurers coordination on claims process
  • Predicting health conditions and potential claim risk, payout period, amount and customer service

Panelists:
Dr. Dennis Sebastian, Regional Director – Health, Reinsurance Group of America, United Arab Emirates
Dr. Amrendra Kumar, Chief Underwriter, Bajaj Allianz, India
Terry Tsang, Director, Healthcare Operations, AIA, Hong Kong


DEMAND-LED PRODUCT DESIGN


1410
A Re-Look at New Business Models and Products Positioning in Health Insurance Market

  • Customer focused products design
  • Latest trends of health insurance product portfolio and innovations seen in the region
  • Case studies

Andre Czanik, Chief Business Development Officer, Krungthai-AXA Life Insurance PCL, Thailand

1440
Applying a Customer Centricity Approach to Product Demand

  • The creation of more personalised products
  • Delivering impactful value proposition – How to understand what customer wants?

Grace Mallabo, Director, Corporate Planning & Strategy, AXA Philippines, Philippines

1510
Product Design Specifications for Low Income Segment Market

  • Designing and implementing health financing strategy
  • Market Diffusion with innovative delivery channel and pricing

Dr. Sukhesh P. Bhave, Vice President & Head – Accident & Health Claims, SBI General Insurance Co. Ltd., India

1530
Afternoon Networking & Refreshment Break

1600
Asian Underwriting Markets and How the New Demand-Led Products Deliver Are Changing the Game?

  • Strengthen insights of real-time health data to increase underwriting capabilities
  • The gap between customer needs, products, sale process and underwriting
  • Seamless underwriting process to smoothen customer journey
  • How do we see demand-led product development market changing?

Dr. Amrendra Kumar, Chief Underwriter, Bajaj Allianz, India

1630
Automated Underwriting for Speedy Customer Decision 

  • How are the product design and requirement changing in a fast environment?
  • Utilising automated underwriting process in order to create better and faster decision for customer
  • Magnum Pure case study

Senior Representative from Swissre    

1700
End of Main Conference Day 2

Tuesday, 26 May 2020, 9:00am to 5:00pm

9:00am
Pick-up at One Farrer Hotel & Spa

10:00am
Site Visit at the Enabling Village
Location: 20 Lengkok Bahru #01-06, Singapore 159053

  • Introduction to Tech Able and the Enabling Village
  • Tour of Tech Able: Assistive technologies at the Enabling Village
    • A Smart Home and Infocomm Technology Showcase: Explore a wide range of assistive technologies that meet various needs and budgets for different work and living spaces.
    • A Communications Training Lab: A laboratory with computers fully equipped with appropriate assistive peripheral technologies, training courses are conducted here to train and prepare persons with disabilities in employment.
    • An Innovation Space: Innovators, makers, technology start-ups are welcomed to discuss, test ideas and share information on assistive technology. You can look to organise events and workshops in this space.
    • A Centre with Assistive Technology Consultation, Assessment and Training Services:Look for advice on adoption of appropriate assistive technologies with SPD’s assistive technology specialists.
    • An Assistive Technology Showcase and Loan Library: Explore a range of devices and learn about the different considerations in choosing appropriate solutions to meet your needs.
    • An experiential room: You can testbed products for the visually- and hearing-impaired in a fully-equipped soundproof, lightproof room.
  • The Art Faculty by Pathlight – A Shop with a Cause!

About The Enabling Village
The Enabling Village is the first inclusive community space in Singapore dedicated to integrating persons with disabilities by offering retail, lifestyle and training services to the public. It is a joint initiative by SG Enable and the Ministry of Social and Family Development (MSF), in partnership with organisations and individuals from the people and private sectors. The 3 hectares site provides an accessible environment where people of different abilities can come together to learn, work and enjoy leisure activities. For more information, please visit the Enabling Village official website at: https://enablingvillage.sg/

12:00pm
Local Luncheon

1:00pm
Departure from the Enabling Village

2:00pm
Site Visit at Sengkang General Hospital

Location: 110 Sengkang E Way, Singapore 544886

*Details of the facility to be confirmed later

About Sengkang General Hospital (SKH)
Sengkang General Hospital (SKH) forms a vital part of Singapore’s master plan to provide quality and accessible care to better serve the healthcare needs in North-Eastern Singapore. The 1000-bed hospital opened its doors on 18 August 2018 and is one of Singapore’s public hospitals. Offering a wide spectrum of specialist clinics and co-located with Sengkang Community Hospital, SKH will be part of the newest integrated hospital campus delivering multi-disciplinary and patient-centric care covering all major healthcare disciplines. For more information, please visit SKH’s official website at: https://www.skh.com.sg/

4:00pm
Departure from Sengkang General Hospital

5:00pm
Arrival at One Farrer Hotel & Spa


The Enabling Village

Photo Credit: Edward Hendricks

Photo Credit: Patrick Bingham-Hall

Photo Credit: Patrick Bingham-Hall